Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our current promotions for details.

How long does shipping take?
Standard shipping typically takes 10-18 business days. Express shipping options are available at checkout.

Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary by location.

How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?
Contact us at cedizstore@gmail.com with your order number and we'll guide you through the process.

Do you offer exchanges?
Yes! If you need a different size or color, contact us and we'll arrange an exchange.

Orders & Payment

What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods at checkout.

Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment details.

Can I modify or cancel my order?
Contact us immediately at cedizstore@gmail.com. If your order hasn't shipped yet, we'll do our best to help.

Sizing & Products

How do I choose the right size?
Check the size chart on each product page. If you're between sizes, we recommend sizing up for a comfortable fit.

Are your product photos accurate?
We strive to show accurate colors and details, but slight variations may occur due to screen settings.

Do you restock sold-out items?
Popular items are often restocked! Sign up for notifications on product pages or contact us to inquire.

Contact & Support

How can I contact customer service?
Email us at cedizstore@gmail.com or call +233508166890. We typically respond within 24 hours.

What are your business hours?
Our customer service team is available Monday-Friday, 9 AM - 6 PM GMT.